Refund policy

We have a 48 hour return policy, which means you have 2 days after receiving your item to request a return. 

To start a return, you can contact us at joyrootjuiceco@gmail.com. Please note that returns will need to be sent to the following address: 17007 Prime Blvd Lockport, IL 60441

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joyrootjuiceco@gmail.com. 

Damages: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Freshness Guarantee: If you are not satisfied with the taste of the juices purchased, you will need to contact customer service at joyrootjuiceco@gmail.com within 3 days of receiving the shipment with detailed information on why you were not satisfied with our product. Depending on the feedback received, we may or may not be able to provide a full refund.

Cancellations: Cancellation requests for orders placed need to be submitted to be emailed to joyrootjuiceco@gmail.com. A 24-hour notice is in place for all shipments to allow ample time to communicate the change. If the cancellation is outside of the 24 hour window, we may not be able to guarantee the cancellation or issue a full refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joyrootjuiceco@gmail.com.